Welcome to La Mira Online Shopping Store!
Exchanges and Returns
In accordance with global retail industry standards, we are unable to accept exchanges or returns of products in the following categories: underwear, lingerie, bikini bottoms, fragrances, health & beauty (such as skincare, make-up & cosmetics).
In the case of incorrectly ordered/supplied goods, exchange and returns requests can be accepted following the terms and conditions below:
- To be eligible for an exchange or return, products must be unused, and in the same conditions you have received them, they must be also in the original packaging.
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
- Once the subject products are received and inspected, we will notify you at the time we receive them, and we will also notify you the status of your request.
- If the return request is approved, then your refunds will be processed, and a credit will be applied either to your credit card or to the original method of payment you have made, an estimated period of 5 working days.
- If the exchange request is approved, our customer service representative will contact you, and guide you through in order to place a new order or amend your current one.
- Kindly note the shipping fees can't be refunded in case of return or exempt in case of exchange, a new shipping fees will be applied accordingly.
For exchange and returns, kindly send you request to firstname.lastname@example.org